We are aware that some people are experiencing freezing and badly glitched video playback issues. We would like all of you to know that these problems are in the minority and are in no way due to anything you, as a user, are doing wrong.
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If you experience this type of freezing video, audio 'machine-gunning', or gray screen playback please know that it is a warranty issue and we want to get you a new, fully functional VholdR.
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We are looking into the cause for this and it is important for you to get these back to us so we can test and troubleshoot these issues. Please contact your dealer, or us directly [depending on how you purchased your camera] to arrange a warranty replacement.
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We appreciate all of your posts and comments as it has allowed us to define this issue very quickly. Shortly we hope to consolidate all the discussion and feedback concerning these types of video issues into this post so that we can provide clear instructions to anyone who experiences this problem in the future.
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As always if you have any questions or concerns please feel free to contact us directly.
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Nate
VholdR Support
nate@vholdr.com
If you are experiencing the specific issue described in this post please contact VholdR Support at support@vholdr.com. He will be able to begin processing your replacement request.
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Please include your camera's serial number and reference this forum post in your email's subject heading.
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All other warranty replacement requests should be directed to the vendor you bought your camera from. Thank you for your patience and as always if you have any other questions please create a forum post or contact the VholdR support team.
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Nate
VholdR Support
nate@vholdr.com
UPDATE:
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I have spoken with some Mac users and a very similar problem can appear if the recorded video isn't played back through a player with a working codec. The playback can stutter, not sync up with the audio, and produce a white screen.
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We've found that the VLC player works very well and is free for Mac users. We are trying for a fix so that we can eliminate the need for multiple players. Please try using VLC player before contacting support about a warranty replacement.
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Nate
VholdR Support
nate@vholdr.com
Nate, I sent you an email in reply to the one you sent us about this last week and i have not heard back from you or brandon. I will resend it tonight. I am having this problem with my unit and would like to get it fixed or get a fully functional unit.
I have been in contact with Brandon and he is working with me to get a replacement unit. I have an RMA# and will ship it back to you this week. I will keep everyone here informed as to how things work out. So far, so good.
I sent an email on 05/18 or 5/19 about the issues in this forum. Have not received response back, so I thought I'd post here to let Nate know to look for it. I can resend if I need to. It included serial number and problems associated with camera.
I have this problem with my videos. Four different computers and three different media players (including VLC Player) didn't help.
I have been contacted by Brandon and was given an RMA# to return the camera. Hopefully, turn around time will be swift. His email said 48hrs. I can't wait to get some good video.
Does Vholder have any replacement lens or lens covers?
Sent mine back. Replacement camera arrived promptly, but it makes corrupted videos too!!!!
I've just about had it.
Sent an email this morning stating that it seemed that I had the defect. Received an automated message stating that:
We have received your message and will try to respond as soon as possible.
Our normal support hours are:
Mon - Fri : 8:00am - 5:00pm PST
Weekend hours are limited, messages received on Saturdays and Sundays will be given top priority the following week.
Thank you for your patience,
VholdR Support
I am now awaiting word back.
Has the problem been figured out. I would like to know what causes this? Just for my own knowledge.
www.carolinasabers.com
Team XO
Tactical / Woodsball Paintball Team
Not Recording: OK, so I Powered On the VholdR and wait until it will go Beep. but after I slide the the Recording button down it's not recording, there is no beeping sound no indication what so ever.
I have a new sd-card, and I charged it for more then 3 hours.
NOTHING!!!!
can someone please advise?
Thanks
http://www.vholdr.com/node/271...
theres a link to what happened to me. Around the 7:00 mark the video just stopped.
www.carolinasabers.com
Team XO
Tactical / Woodsball Paintball Team
what memory cards did u try?
I was using Kingston 2GB ones (normal) and they were working fine all winter, then all of a sudden i got skipping video randomly.
I've been using a Kingston 2gb as well - maybe that's the problem. I'll pick up another brand.
I'm in the same boat with the Kigston card and skipping/freezing. I sent a message to the Vholdr boys a week ago and also got the automated response and haven't heard from them since. Hey Nate, any news on my problem?? The summer is pretty short here in the Great White North. Thanks.
Hey Iceman, who did you get your Vholdr through here in Cowtown? I bought mine in the US when I was down there, but if there is a dealer here that I could exchange the unit, that would be great.
Cheers,
Mark
Received my replacement camera 6/7/08. Good turnaround time. I also returned my 2 regular micro 2 Gig SD cards and got 1 Sandisk Premier 2 Gig micro. It writes at up to 9Mb/sec. I tested them for just a couple of minutes of riding and the video seems a bit clearer and more fluid. Will test it good on the track within a week or so.
I also sent the Vholder guys some of my video which was problematic.
Thanks guys.
Titan where did you get your Sandisk Premier 2GB cards? No one has local.. Im going to try Lexar 2GB ones they might work well.
I got my Sandisk Premier 2GB card on Ebay
ebay has warnings on memory cards sold on there as they can be relabeled easily (compact flash ones anyways)
I would by retail cause it ever craps out on you you can replace it as they are lifetime warrenties usualy
ok,i have now tried 2 seperate cameras with 2 differant cards,1 premier and 1 scandisk standard 2gb,both cameras are getting the machining and the grey screen.this is drivin me nuts!i almost want to try the remaining 4 at the store to see if they are gonna do the same.
I called support & talked to Drew, who said he was going to email me a firmware update. A few days later he emailed me asking how the installation went. Well, either he never sent it or I never got it (caught as spam, perhaps?). Anyway, I whitelisted him & repled asking him to send again. No reply. A few days later I email again - no reply.
I guess I'll call him & see what's going on.
I really want to use this camera!
Where's the number to customer service? I tried emailing a couple times for a status on my RMA which I sent back but so far no response.
www.carolinasabers.com
Team XO
Tactical / Woodsball Paintball Team
(206) 792-5223
hi,
I have sent email (support@vholdr.com) but i receive none answers!! my camera, have a problem/freeze!
An exemple of problems in this vidéo:
(http://sspyke.free.fr/RESSOURC...)
This is normal that movie is in this position and i have compressed this movie.
Freeze at : 00:58s / 01:20s / 01:34s / 01:50s
Please indicate me how to proceed for the replacement of my camera vholdr.
Picked up a Sandisk Premier 2GB the other day. I'm riding this weekend, so I'll give it another shot. What really sucks is that there's no way to find out until you've wasted an entire recording.
Anything official from the VHoldR guys?
Hey Guys; What we've found is that the actual freeze issue is just a small group of cameras, but a few factors can lead to experiencing some video glitches that exhibit the same symptoms.
SD cards can wear down over time, which then have the potential to stutter or freeze when recording.
Playing files from the camera can also cause stuttering. So making sure the files are downloaded to your computer will help the playback as well.
I hate to suggest going out and buying a totally new SD card everytime you see some video issues, so if you have the ability to try out a couple cards that can help weed out mechanical versus SD related problems. As always send an email to support or myself if you have a specific question.
Nate
VholdR Support
nate@vholdr.com
Well, I went for a ride over the weekend and took some video with the new Sandisk card. 6:30/200mb of video & no freezing/pixellating/machine-gun audio! Might be just a coincidence, but that's the first video it's ever taken without it.
Of course, what it DID do was un-sync the audio by about 8 seconds. Sigh. Oh well, at least that's progress, I suppose.
Both cameras that I have tried will freeze, machine-gun, and produce pixelated artifacts if I try to shoot movies straight up or straight down. Otherwise, I don't have any problems shooting horizontal (normal) footage.
I don't really get why they do that. How does the camera know it's pointed up or down anyway? No moving parts. Does not make sense.
I have received my new camera vholdr today!!!! fast replacement!!! very good!thank!!
I am having the same problems as you guys have had , I have emailed Nate / Nikki am now awaiting a reply and hoping that it will be easily sorted in a few days